PROJECT: Wrigley Field Renovations
Opportunities sometimes come disguised as problems. Wrigley Field, home of the Chicago Cubs was undergoing a $575 million renovation. And several electrical contractors were working to get it completed before Opening Day.
On Wednesday, February 17, 2016 Chris Paddock, Branch Manager or Crescent Electric Supply Company of Elk Grove Village, Illinois, called Service Wire with a big problem. The wire he had ordered from a (lower-priced) competitor had quality issues—and this competitor couldn’t deliver replacement product by the contractor’s (ABCO Electric) installation date of Saturday, February 20. This was a hard deadline – and it was only 3 days away. Any delays might mean the ballpark wouldn’t be ready for the Cubs’ home opener against the Cincinnati Reds on April 11.
Chris needed a rush order of 600MCM XHHW-2—Service Wire’s 600-volt single copper conductor, stranded and insulated with chemically cross-linked polyethylene. At that time, we didn’t stock 600MCM XHHW-2 in the colors (red, white and blue) the customer needed because they were so infrequently ordered.
Fulfilling this request could mean custom manufacturing 7,000 feet of cable in fewer than 24 hours.
When Crescent called, Service Wire Business Development Manager Bruce Baldwin, knew it was the bottom of the ninth — so he stepped up to the plate.
Baldwin called the Service Wire Culloden factory and was able to get the wire – which had just been manufactured – cut and shipped the next day in time to meet the deadline.
Chris Paddock says Service Wire was the only company that was able to solve this problem. "We were scrambling... no one could help us meet that deadline except Service Wire."
Service Wire is proud of how we can handle emergency requests like this. As customer demands change, so does our inventory. We now stock red, white and blue XHHW-2 in all sizes. This is just one of the many lessons we are constantly learning from our customers.
Chicago | IL
"We were scrambling... no one could help us meet that deadline except Service Wire."
- Chris Paddock
Crescent Electric Supply Co.